11 Ways To Fulfill High Demand Products And Services With Quality Assurance

If you’re just starting out in the industry and your business is booming, that’s a sure sign your company is headed in the right direction. But if the team is struggling to keep up with delivering quality service in a timely manner, the company may be growing way too fast.

To help new entrepreneurs remain competitive in their market and still stay afloat, here are 11 tips that have helped the following Forbes Business Development Council members continue to stay ahead in business and satisfy their target clients.

1. Hire Well And Often

As a growing company, you’re likely watching your spending carefully. An area not to skimp on is talent, particularly talent retention and redundancy. When you’re doing everything you can to stay afloat, you can’t jeopardize losing someone in a key role—especially if they’re the only one who knows what they do. – Erin Raese, Annex Cloud

2. Invest In Automation

Customer satisfaction is a key metric in prioritizing projects. Expand the team’s capacity and experience. Then, invest in process automation. For example, at Paymob, we grew by 100% in a 24-month period by investing in creating new functional teams to deliver a quality customer experience and ensure quality assurance. We also invested in developing systems to automate manual processes. – Omar Elgammal, Paymob

3. Communicate The Company’s Vision And Purpose

This is a matter of shifting from a culture of damage control to a culture of support. Support can come in many different forms, but perhaps the most important is to ensure the existing team and anyone newly hired is in line with the overall vision and purpose of the business. A great understanding of the common purpose is usually what unlocks solutions in the day-to-day challenges of growth. – Andres Palencia, LATV Networks, LLC

4. Implement Standards To Prevent Defects

Implement standards and procedures to prevent defects before they arise. This may include detailed documentation, weekly reviews and random checks on the deliverables to make sure your products or services meet the customer’s expectations. QA processes should be made by keeping in mind a few important factors, including brand trust and loyalty, time efficiency, better service and customer satisfaction. – Dhiraj Chhabra, BuzzClan

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5. Protect And Retain Core Employees

Protect your key employees or the ones who catalyzed the growth. They ensure stability and, unfortunately, it can be hard to find people that care nowadays. Without stability, you’re done for. Consider setting up a keep phantom equity program so staff has a vested interest in staying. If most of your workforce is brand new, quality assurance will be hard. It’s important to hang onto the core group. – Kane Carpenter, Daggerfinn

6. Develop A Strong Leadership Team

In high-growth businesses, a foundation of quality assurance that can scale is important. Hire leaders who can build strong processes, training and governance that support the growth potential. For instance, sales operations data quality is always a struggle. We run sales meetings using live pipeline dashboards as a way to maintain quality customer relationship management data and produce highly accurate forecasting. – Serrah Linares, Change Healthcare

7. Don’t Take On Too Much

While you ramp up your hiring efforts and train new employees to be productive, you should also select new clients with additional considerations to make sure you can serve them without overwhelming yourself or your team. Increase the price of your product or services to make up for lost volume. This isn’t always possible but it’s necessary to ensure a good balance between growth rate and quality rendered. – Birender Saini, PruTech Solutions

8. Document Company And Departmental KPIs

Scaling a company on a weak foundation rarely ever works. In order to grow your company, you need to focus on the basics. Your leadership team needs to document and be aligned on company-wide and departmental KPIs. Employee functional accountability and process accountability charts (FACe and PACe) are great ways to document this. Also, create quarterly employee performance agreements that align with company growth targets. – Datis Mohsenipour, Outback Team Building & Training

9. Train The Customer-Facing Team Better

During periods of rapid growth and scale, it’s easy for priorities like training and messaging to slip through the cracks for your go-to-market organization. Invest in enablement to maintain your team’s success. At its core, enablement is about cross-organizational alignment and making the entire customer-facing team better and more productive. This is a secret weapon during times of hypergrowth. – Toby Carrington, Seismic

10. Empower Firstline Decision Makers

Decentralize your decision-making process and allow your firstline employees to make day-to-day decisions as they deem fit in a certain situation without much bureaucracy. As this process moves higher in the levels, device tactics and strategies are based on the information fed by the firstline with no sugar coating. This will keep the business closest to what its audience demands and shift the need for minor adjustments. – Mustansir Paliwala, EQUANS

11. Review Financial Equations

You first must look at the financial equations for profitability, liquidity, leverage and efficiency. You can find the descriptions easily on YouTube. Your finances give you a clear path to the next decision you need to make without putting your company in jeopardy. Make a game plan based on how efficient and profitable you are to ensure you have enough cash to reinvest and keep going! – Joshua Meunier, WinRate Consulting